Description of terms
Customer - a natural person who orders online at www.hannah.lv and is the recipient of the ordered Goods. In the online shop www.hannah.lv, the purchased goods are used by the client for their personal needs, for the needs of their family members and relatives or for other purposes.
Seller - www.hannah.lv
Internet shop - a website on the Internet that has an address www.hannah.lv On the Internet, the Seller's product is offered to customers at the online store, as well as the terms of payment and delivery of the ordered product.
Website - www.hannah.lv
Product - A material item that is in circulation and offered for sale on a site.
Order - a duly executed Customer's request for the delivery of the selected item to the address specified by the Customer.
Delivery Service - the Seller's partner who implements the control of the service of third party delivery of goods to the Customer.
Customer Service - a Service Service owned by the Seller that performs the control and processing of orders made on the Customer's website.
External site - other sites on the Internet, references to which are located at www.hannah.lv
1. General rules
1.1. Site owner and administrator is "ZUPP" Ltd.
1.2. When ordering a product through the Internet store www.hannah.lv, the Customer agrees to the terms of sale of the goods (hereinafter - the Terms), which are explained below.
1.3. These Terms, as well as the product information on the Site, are publicly available.
1.4. The relations between the Customer and the Seller shall be governed by the laws of the Republic of Latvia.
1.5. The Seller reserves the right to amend these Terms and Conditions.
2. Registration
2.1. Order processing is available to the Customer with or without registration at the site.
2.2. The Seller shall not be liable for the accuracy and reliability of the information provided by the Customer in the registration form.
2.3. The Customer undertakes not to disclose his / her username and password, which he / she indicated in the registration form. If the Customer is suspected of disclosure of a user's name or password or if there are suspicions about their use by third parties, the Customer undertakes to inform the Seller immediately by sending a letter to the Customer Service via e-mail. The letter must be sent from the electronic address indicated in the registration form.
3. Order processing and deadlines
3.1. The Customer may execute the Order by choosing the product that he likes. Based on the customer's choice, a shopping cart is created.
3.2. When placing an order, the Customer shall specify the following information:
Beneficiary's name, surname.
Delivery address
Contact phone
Email address
3.3. After successful completion of the Order, an invoice and information on the status of the Order shall be sent to the Customer by e-mail address. Order status indicates the stage of processing the Customer's order.
3.4. If the Customer has made an order for the quantity of goods that exceeds the quantity of the specified item in the Seller's or co-operation partner's warehouse, the Seller shall inform the Customer thereof by sending an e-mail to the electronic address indicated by the Customer at the time of registration. The Customer has the right to pay and receive the goods in the quantity of the item available in the warehouse or to cancel the position in the order or, as an alternative solution, accept the seller's offer to postpone the order until the specified item is available in the warehouse of the Seller or cooperation partners in the required quantity. If the Customer has not agreed with the Seller within 3 business days, the Seller has the right to cancel the order and return the money if the payment is made.
3.5. The Customer shall choose one of the Seller's possible ways of delivery and payment of the order. The Customer acknowledges that the indicated delivery address is correct.
3.6. Site-based information materials cannot fully reflect product features (including color, size, technical parameters, form). Prior to making the Order, the Customer shall have the right to contact the Seller with details of the Product. If the Customer has not approached the Seller for detailed recommendations and explanations regarding the goods, ordering and delivery of the goods, it is considered that the Customer, when drawing up the order, has no doubts about the properties of the goods, the order of payment and delivery of the order.
3.7. In case the goods are not in the required quantity of the Seller's or co-operation partners' warehouse, including for reasons beyond the Seller's control, the Seller has the right to cancel the position in the Customer's Order, informing the Customer thereof by sending a notification to the e-mail address indicated by the Customer upon registration at the website.
3.8. The description of the goods in the online store www.hannah.lv is for information only and the use of the given information does not create legal obligations between the visitor and the owner of the online store. The description of the product may not meet the criteria of the buyer's information requests.
3.9. The owners of the online store www.hannah.lv are not responsible for the correct display of the colors of the photos on the buyer's monitor or other devices used for viewing the goods.
3.10. In all cases, the Customer is deemed to have read and accepted the Terms and Conditions of the Seller and all other conditions specified in the Order and the Goods without reservation.
4. Delivery
4.1 The Seller undertakes to send the goods within 1-2 business days after the order confirmation to the Customer and / or full payment. This term does not apply to cases when there is no necessary goods in the warehouse of www.hannah.lv and the Customer is informed about the delivery of ordered goods from the manufacturer or distributor warehouse upon placing the order. Specific terms of delivery and availability are given on each product page. At the same time, the Customer agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances. In this case, www.hannah.lv customer service will contact the Customer immediately and agree on the delivery of the goods. The delivery of the goods is performed to all regions of Latvia, as well as to the countries indicated in the section "Delivery of goods".
4.2 The Seller shall do everything in its power to comply with the stated delivery times, but there may be delays in the delivery of the Goods for reasons beyond the Seller's control.
4.3 The Customer undertakes to accept the goods himself. If he cannot accept the goods himself but the goods have been delivered to the specified address on the basis of information provided by the Customer, the Customer is not entitled to make a claim for unsatisfactory delivery of the goods.
4.4 In all cases where the courier delivers the goods to the buyer, if the package is wrinkled, wet or otherwise damaged from the outside, the Customer must indicate on the receipt of the shipment (by writing a comment) or write a separate act on such defects. The client must do this in the presence of a courier. If the Customer has not acted as such, www.hannah.lv is exempt from liability to the Customer for the goods and their delivery condition if the Customer has not described such damage in the Goods Delivery Confirmation.
4.5 In cases where the Customer, upon receiving the goods, notices that the consignment does not contain the relevant goods or the goods are not of the correct size, color or other non-conformity, the Customer shall immediately inform www.hannah.lv.
4.6 The risk of accidental loss or damage of the Goods is transferred to the Buyer at the moment when the Customer receives the Order from the delivery service.
4.7 In cases where the Product has not been delivered to the Customer due to the loss of the shipment or the mail (courier service), the Seller shall reimburse the value of the goods and delivery paid to the Customer only after the Seller has received a receipt or compensation from the postal service.
4.8 The delivery methods are indicated on the "Delivery of goods" section of the website.
4.9 The Order shall be delivered to the Customer or the person specified in the Order as the Recipient of this Order.
4.10 Delivery of goods is performed to all countries and regions, which can be indicated by placing the delivery address at www.hannah.lv on the order.
5. Payment of the goods
5.1 The price of the item is indicated on the site. In the event of incorrect indication of the price of the ordered Product due to employees or technical reasons, the Seller shall inform the Customer at the first opportunity to cancel or confirm the Customer's Order. If it is not possible to contact the Customer, a notification is sent to the Customer on the e-mail address indicated at the moment of registration and the Order is considered void. If the Order has been paid, the Seller shall refund the goods and delivery.
5.2 The Customer shall pay for the selected item with one of the payment methods offered by www.hannah.lv, depending on the delivery address and delivery service. For more information on available billing options, please visit the "Payment for Orders" section.
5.3 If an option is offered and the Customer chooses to pay for the goods in cash when the courier product is delivered, the ordered goods are sent to the customer only after contacting the Customer and making sure that the order is genuine and the delivery address of the goods is correct.
5.4 If the Customer chooses one of the online payment methods, he / she undertakes to pay for the goods immediately, otherwise he / she loses the right to complain about the delivery time of the goods.
5.5 The Customer's order shall be handed over for the purpose of preparing and sending only the full amount of the order.
5.5 It is only possible to pay for goods delivered from the manufacturer's or supplier's warehouse using a payment card or bank transfer. If the Customer, when ordering such goods, chooses to settle the goods upon receipt, the Seller is entitled to cancel the order.
5.6 The Seller has the right to grant the Customer discounts on the Product and offer the Customer to participate in loyalty programs. The seller is entitled to amend them unilaterally.
6. Return of goods
6.1 The Customer shall have the right to withdraw from the ordered Goods within 14 days of its receipt. Returning the goods is only possible if the product has been preserved, appearance properties, original packaging and labeling.
6.2 In accordance with the Consumer Rights Protection Law, the Seller has the right to refuse to take back the Goods from the Buyer or, in some cases, to withhold compensation if the Product was not returned in the original packaging, the packaging is seriously damaged or there are noticeable traces of use.
6.3 The Customer shall not be entitled to waive the item with individual characteristics or changed characteristics if the specified item can be used only by the Customer who purchased it.
6.4 The consumer is responsible for maintaining the quality and safety of the Product throughout the term of the right of withdrawal.
6.5 With the commencement of the use of the Product, the Patron confirms that the Product is ordered and non-refundable.
6.6 The Customer shall have the right to exchange the Purchased Item within the 14 days following the receipt of the Product, if the dimensions, color, shape, dimensions or assembly of the Product do not satisfy the Customer on condition that the appearance of the Product, consumption properties, its original packaging and the item have not been used. .
6.7 In cases where the Goods are changed and have a price difference, the customer must pay the price difference. The price difference must be paid by bank transfer to the specified bank account after receipt of the additional invoice, indicating the invoice number.
6.8 If, at the moment the Customer returns the Product for exchange purposes, the Seller does not have similar goods, the Customer is entitled to refuse to comply with these Terms and Conditions and demand the return of the Value of the Goods, excluding transport costs.
6.9 For the exchange or return of the Goods, the Customer shall complete the return application, which will be found on the website www.hannah.lv under "My Profile -> My Orders", by selecting the order and indicating what the item to be returned or exchanged and the reasons for doing so.
6.10 The Customer may send the Goods to the Seller only after receiving the confirmation of return. The return status can be viewed on the Customer profile www.hannah.lv
6.11 Funds are returned within 30 days only after the goods have been received and the condition is in compliance with the return regulations.
6.12 In accordance with the provisions of the Cabinet of Ministers "Regulations on Distance Contracts" item 15.1, goods that are indicated to be delivered from the manufacturer's or partner's warehouse are not able to return goods and order.
7. Intellectual Property
7.1 Copying of all textual information and graphic images published on the site is prohibited. The brand names, logos and logos on the site are the property of their respective owners.
8. Warranties and Liability
8.1 The Seller shall not be liable for any loss incurred by the Customer as a result of misuse of the Product.
8.2 The Seller is not responsible for the content and functionality of the external sites.
8.3 The Seller shall have the right to return or otherwise transfer its rights and obligations to the third party in its relations with the Customer.
8.4 Product descriptions at www.hannah.lv are for informational purposes only and use of this information does not create legal obligations between the visitor and the owner of the online store. The accuracy of the item description may not meet the criteria for the customer's request for information.
8.5 The owners of the Internet shop www.hannah.lv are not responsible for the correct display of the colors of the photos on the buyer's monitor or other devices used for viewing and ordering the goods.
9. Confidentiality and security of personal information
9.1 Providing Customer Information.
9.1.1 When registering or making an order, the Customer shall provide the following information:
- Name and surname;
- Email address;
- Contact phone number;
- Address of delivery of goods;
- Type of delivery of goods;
- The password that will be used for future orders. The client can change the password unlimited.
9.2 Use of Customer Information.
9.2.1 The Seller uses Customer's information intentionally:
- Customer registration on the site;
- Execution of its obligations to the Customer;
- Site evaluation and work analysis;
- to inform the Client about additions to the collection or the actions taken.
9.3 Disclosure of Information Received by Seller.
9.3.1 The Seller undertakes not to disclose information received from the Customer. The transfer of information about the Clients to agents and third parties acting in accordance with the agreement entered into by the Seller for the purpose of executing the Customer's order shall not be considered an infringement.
9.3.2 The processing of information necessary to evaluate and improve the performance of the enterprise while it is in compliance with the legislation of the Republic of Latvia shall not be considered an infringement.
9.3.3 The Seller is entitled to use the Cookies technology. Cookies does not contain confidential information and is not passed on to third parties.
9.3.4 The Seller receives information about the IP address of the website www.hannah.lv visitors. This information is not used for the purpose of identifying the visitor's personality.
9.4 The Seller is not responsible for the information provided in the public form on the Customer's website.
10. Publish comments
10.1 All comments posted in the Guest Book and in the Product Comments are controlled or are in compliance with the hannah.LV Terms of Publication. Any published commentary on the webshop automatically implies consent to all comment publishing terms.
10.2 hannah.lv is always entitled to delete or not to publish comments that do not comply with the laws of the Republic of Latvia, the rights of other persons or www.hannah.lv interests.
10.3 Any person who publishes a comment in the online store confirms that the comment is without prejudice and without prejudice to the rights of a third party, and assumes responsibility for their actions if the laws of the Republic of Latvia are violated.
11. Other regulations
11.1 The relationship between the Customer and the Seller shall be governed by the laws of the Republic of Latvia.
11.2 In case of any questions or disagreements, the Customer shall call the Customer Service by phone +37120290954 or by e-mail: info@hannah.lv. Any disagreement arises as far as possible by negotiation. If no agreement is reached, the dispute will be submitted to court in accordance with the legislation of the Republic of Latvia.
11.3 If any of these Terms and Conditions is declared void by a court, this does not mean that the remaining provisions of these Terms and Conditions are invalid.
11.4 The Agreement is drawn up and communication between the Customer and hannah.LV takes place in the official language of the Republic of Latvia.